Resume
105 Swallow Cove
Austin, TX 78641
512-548-6179
joe.friedman@yahoo.com
Experience Summary
Have over 11 years in the computer industry with experience ranging from PC troubleshooting and building to network design and implementation. Most recent experience includes management of training and testing software. Hold an active security clearance from the US Army.
Qualified Skills
Active Security Clearance: expires SEP 2015
Software: Microsoft 95, 98, ME, NT, 2K, XP, 2003, Vista, Word, Excel, FrontPage, Exchange, Macromedia, Dreamweaver, Fireworks, Hyperstudio, Novell, GroupWise, MySql, SQL Server, Oracle, Apache, Tomcat, IIS
Hardware: Cisco routers, switches, ATM equipment, Macintosh/Apple, Wireless transmission, 802.11x, Radio Transmission, VHF, SHF, UHF, Satellite
Networking: LAN, WAN, token ring, Ethernet, fiber, ATM, RIP, BGP, IGRP, EIGRP, TCP/IP, DNS, WINS
Work Experience
2006-2009 - Spider Strategies, Inc.
Position: Manager of Training and Implementation
Location: Austin, TX
Manage all training and installations for clients
- Onsite training at customer locations as well as web-based training
- Managed multiple projects to ensure company and client satisfaction
- Developed training materials and software documentation
- Tech support and customer help desk responsibilities
- Customer relations and communications
- Web and server maintenance
- On-site and offsite scorecard consulting
- Extensive use of Bugzilla
- Documenting testing procedures
- Smoke, regression, data driving, and negative testing
- On-site sales demos
- Web-based and phone sales discussions
- Assists with RFP process and documentation
2001-2006 - United States Army
Position: Network Switching Systems Operator
Location: Fort Hood, TX and Iraq
Set up and administered secure and non-secure networks for data and voice in a tactical environment. Responsible for 1 large node and 15 small sub-nodes to include up to 1,000 end users.
- Installed and configured routers, switches and hubs
- Monitored status of network and troubleshoots deficiencies
- Responded to customer complaints and provides solutions
- Performed maintenance and upgrades to equipment
- Responsible for all information security tasks
2000-2001 - Friedman's Consulting
Position: Contract Business Owner
Location: Atlanta, GA
Owned and operated small information technology services business. Provided custom solutions and maintained customer relations with several small to medium-sized clients. Variety of services provided including network design, general PC troubleshooting, etc.
- Designed several small networks from the ground up
- Managed websites for customers
- Engineered a large scale migration from Novell to Microsoft Server 2000
- Provided onsite and remote help desk solutions
- Prepared and maintained good vendor relations
- Basic maintenance and administration on local servers
Education
Georgia State University - public speaking major
University of Phoenix - information technology major